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About Hot Tub DIY

 

Opening Hours ~ Our Philosophy ~ Our Promise ~ Satisfaction Guarantee

 

Opening Hours

Summer Time

Sales Lines open Monday to Friday 9am - 5pm | Closed Weekends

Winter Time

1st October to 1st March

Sales lines open Monday to Friday 10am - 4pm | Closed Weekends

 

Our Philosophy

Our philosophy is simple - to offer you great products, great prices and great service.

This straightforward approach continues to define our success and is why Hot Tub DIY is recognised as the UK’s best value on-line spa and hot tub parts company. We’re also fast becoming one of the UK’s major on-line stores!

Great products - all our products are imported from leading hot tub part manufacturers and are built to the highest EU quality standards and are extremely reliable. All products are backed by our Satisfaction Guarantee.

Great prices - we consistently offer the most competitive prices right across our range of spa products. Plus, keep a regular eye on our site for news of fantastic offers.

Great service - your call is answered by people not machines! You’ll talk directly to one of our team of expert staff who can help and advise you on every aspect of your order. We’ll also keep you informed by email through every stage of your order being processed and despatched.

Your one-stop-shop for all your Hot Tub needs.

From the seal on your pump union to a brand new hot tub cover/ lid, we offer a superb range of Hot Tub parts to suit all needs. We also offer a wide choice of cleaning solutions, cover lifters and steps

Since we started in 2007, we have been sending out hundreds of parcels every week to home owners and businesses within the UK. Our own distribution centre ensures swift delivery, with all damages insured against for your piece of mind. Plus, if you’re not entirely satisfied with your order, we’ll refund it. (Conditions apply).

Our Promise

Hot Tub DIY didn’t become the UK’s best value online Spa and hot tub parts company without understanding who really matters to our business – you.

That’s why we not only focus on providing great products at great prices with great service, but we also believe that honesty, reliability and integrity also define Hot Tub DIY just as much as the quality of the products we sell.

Customers enjoy shopping with Hot Tub DIY. You get to deal with friendly, helpful people, not automated answering and ordering services. So if you’ve got any questions about your order or need any advice, you can get it there and then. It’s all part of helping you to shop with confidence and ensure you get exactly what you need. And if we can’t deliver something within our normal time frame, we’ll always try to tell you before you order it.

Satisfaction Guarantee

If for any reason you are not completely satisfied with your product, we’ll refund your order. (Conditions apply). And please remember, we’re here to listen to you. One of the major reasons for our success is that we continue to listen carefully to our customers and to any suggestions towards making your Hot Tub DIY shopping experience even better.

Call: 0845 5197 497 or Email: sales@hottubdiy.co.uk


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