Missing, incomplete or damaged orders
If your order is incomplete, please bear in mind that products may be sent out from multiple locations and so arrive separately; please allow a little extra time before contacting us.
For more information, you can view your order status online by signing into your account and selecting View orders.
For damaged orders please get in touch via email or phone straight away via email, contact page or phone so we can find out what has happened and sort the situation out quickly.
For missing orders please read either: Track your order, Change or cancel your order, Out of stock orders.
For contact details, office hours and return address please go to our contact page