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Missing, incomplete or damaged orders

Incomplete Orders

If your order is incomplete, please bear in mind that products may be sent out from multiple locations and so arrive separately; please allow a little extra time before contacting us.

For more information, you can view your order status online by signing into your account and selecting View orders.

Damaged Orders

For damaged orders please get in touch via email or phone straight away via email, contact page or phone so we can find out what has happened and sort the situation out quickly.

Missing Orders

For missing orders please read either: Track your orderChange or cancel your order,  Out of stock orders.

For contact details, office hours and return address please go to our contact page

Please note all Hot tub Parts sold are UK Spec, which means designed for 230 V at 50Hz

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Pumps, Chemicals, Filters & More!
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