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First Time Buyer

Welcome ~ Ways to Order ~ Common Questions

Welcome

If you’re new to HotTubDIY let us first say a very big welcome and thank you for hitting on our site. We greatly value all our customers and do everything we can to ensure that your HotTubDIY shopping experience is as enjoyable, safe and hassle-free as possible.

We’ve made the whole ordering and payment process very straightforward. And even if you still have any questions about your order or need further reassurance about delivery or any other matter, the great thing about HotTubDIY is that you can just pick up the phone and speak directly to one of our expert staff.

It’s all about making ordering as simple as possible so that you can shop at HotTubDIY with confidence, knowing that you are going to get the right products at the right price at the right time.

We’re waiting to start processing your first order right now, so for actual details on how to go about it, please read our Ways to order information below.

Ways to order

How do I place an order with Hot Tub DIY

We’ve made the whole ordering and payment process as simple, safe and straightforward as possible. Please just follow the three steps detailed below. And if at any time you’re in any doubt about anything then give us a call and we’ll be delighted to talk you through it. Let’s get started:

1. Find the product you want

Navigate - click on the department name on the top or left of screen, or
Search - type the product into the search box and click go, or
Direct - click on the words or images on the home or section pages, or
Quick Find - enter the product name or code

2. Select and add to basket

When you have found the product you want to buy, simply enter the quantity you require and click ‘Add to Cart. (Don't worry, you haven't bought anything yet and you can add or remove as many items as you want until you decide to make a purchase).

You can view your shopping basket at any time by clicking on the ‘No of items in your Cart’ at the top of the screen. If you need to log off, don't worry, the items in your basket will be there when you get back. However, for security purposes your basket will be emptied after 28 days of no activity.

3. Checkout

Click on ‘View your entire basket’ at the top of the screen and you will be taken to your shopping basket.
Check its contents before proceeding. (Items will be displayed depending on whether they are available)
Click on the ‘Proceed to checkout’ button.

Simply fill in the details we ask for and then sit back and let us do the rest. If you don't want to have to fill out your details again, why not register and we'll save your details for the next time you shop with us. (For security purposes our checkout pages will expire after a period of inactivity)

That’s all there is to it!

Questions we are sometimes asked

How do I remove items from my shopping basket?
Simply click on ‘the ‘Remove’ icon. This removes the product.

Can I save items in my basket to buy another day?
Yes, it is easier if you are a registered user. Registration is quick and simple.

Yes, you can enjoy total peace of mind when you shop online with Hot Tub DIY. We are so confident about the payment security we offer on our site that we will back every purchase with our security guarantee. Our site uses Secure Server software that encrypts your credit or debit card information to ensure your transaction with us is private and protected as it travels over the Internet. (This system has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). Every payment transaction we process is also checked by our fraud control systems to validate the authenticity and validity of the payment cards used, as well as indicators of possible fraudulent use.

In the very unlikely event of fraudulent or unauthorised use of your payment card in online transactions with HotTubDIY, most banks and card issuers either cover all the charges or may limit your liability to just £50.00. And even if your bank or card issuer holds you liable for this £50, Hot Tub DIY will cover it provided that the unauthorised use of your credit or debit card resulted through no fault of your own and you have notified your card issuer and us as soon as you became aware of the unauthorised use of your card.

Rest assured, Internet Shopping on www.hottubdiy.co.uk is safe. Our site is also tested and certified daily to pass the HACKER SAFE Security Scan.

Please note all Hot tub Parts sold are UK Spec, which means designed for 230 V at 50Hz

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