Packaging Guidelines

Return of Faulty Goods: Packaging Guidelines

Read on if you'd like to know...

  • What you need to do to ensure that goods being returned to us are adequately packaged.

In Brief...

  • If you're returning something to us it's important that it is packaged correctly so that it does not get damaged during transit.
  • We therefore suggest that you package the item in its original packaging (assuming that you have the packaging and it is still intact).
  • Where it's not possible to use the original packaging, please ensure that the goods are sufficiently packaged and cushioned to protect against any reasonable shocks, puncturing, scratching or damage that may occur during carriage, handing and/or sorting.

Further information...
Please note that it is in the interest of all parties to ensure that any faulty goods being returned to us are sufficiently packaged to protect against loss and/or damage during carriage, handling and/or sorting. Therefore, when you intend to return any faulty goods, we strongly recommend that you do so in their original packaging (assuming that the original packaging is not damaged).

Where it is not possible to use the original packaging, then we would be most grateful if you would package and cushion the goods to provide protection against any reasonably predictable shocks, puncturing, scratching and/or damage that may occur during carriage, handling and/or sorting, although we accept that you do not have an obligation to do so.

Where we have agreed to collect the goods from you, then our appointed carrier shall be entitled to inspect the quantity, condition and the packaging.

Please make sure you have completed the online returns form before sending back: Complete the returns form online

Please include inside the package

All items sent if part of a bundle or if the item has multiple parts.

A cover note including either the order number or a returns number if given one, your name and a date of purchase.

Return Address

Please send back to the following address:

Hot Tub DIY
Superior House
Broombank Park
S41 9RT
Please allow 2 to 3 days for the return to be processed as per our returns policy