Return of Faulty Goods: Packaging Guidelines
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Where it is not possible to use the original packaging, then we would be most grateful if you would package and cushion the goods to provide protection against any reasonably predictable shocks, puncturing, scratching and/or damage that may occur during carriage, handling and/or sorting, although we accept that you do not have an obligation to do so.
Where we have agreed to collect the goods from you, then our appointed carrier shall be entitled to inspect the quantity, condition and the packaging.
Please make sure you have completed the online returns form before sending back: Complete the returns form online
Please include inside the package
All items sent if part of a bundle or if the item has multiple parts.
A cover note including either the order number or a returns number if given one, your name and a date of purchase.
Please send back to the following address:Hot Tub DIYBeth an MayEast HillTuckingmillCornwallTR148NQ Please allow 2 to 3 days for the return to be processed as per our returns policy
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