Claim a Price Match

These details will be used to help us process your request for matching another retailer's price for an item we sell, or one you've already purchased from us.

Please ensure that the retailer you're reporting is not on a auction site like eBay, has the item in stock, has a high-street shop, and is not online only.

If you've already purchased the item from Hot Tub DIY, please ensure that:

• You have your order details to hand
• You bought the item within the last 28 days
• The item is in good re-sellable quality

Please send an email to sales@hottubdiy.co.uk with the following detail:

• Name of other retailer
• Link to product page
• What action you would like, i.e. refund or return
• Your contact detail
• Your order detail

If you would like to send a screen capture that would be great but is not essential.

We will then reply back to you via email within 2 to 3 working days with information of how to proceed.

If you intend to return the item please see our: Returns Policy