Secure Ordering

Trusted Shops

Yes, you can enjoy total peace of mind when you shop online with Hot Tub DIY. We are so confident about the payment security we offer on our site that we will back every purchase with our security guarantee. lock.jpgOur site uses Secure Server software that encrypts your credit or debit card information to ensure your transaction with us is private and protected as it travels over the Internet. (This system has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). Every payment transaction we process is also checked by our fraud control systems to validate the authenticity and validity of the payment cards used, as well as indicators of possible fraudulent use.

In the very unlikely event of fraudulent or unauthorised use of your payment card in online transactions with HotTubDIY, most banks and card issuers either cover all the charges or may limit your liability to just £50.00. And even if your bank or card issuer holds you liable for this £50, Hot Tub DIY will cover it provided that the unauthorised use of your credit or debit card resulted through no fault of your own and you have notified your card issuer and us as soon as you became aware of the unauthorised use of your card.

Rest assured, Internet Shopping on is safe. Our site is also tested and certified daily to pass the HACKER SAFE Security Scan.

HotTubDIY is verified as an ISIS compliant merchant, and verified as an ISIS compliant web site. The ISIS logo certifies that Hot Tub DIY has:
- registered with the ISIS programme and undertaken to trade in a manner that is legal, decent, honest, truthful and fair.
- had our website and service reviewed and monitored by IMRG.
- had our business, VAT and Data Protection registrations checked by IMRG.